PRIVACY POLICY

This Privacy Policy (hereinafter – the „Policy”) provides information on how Universalios valdymo sistemos, UAB (hereinafter in the Policy may be referred to as – „UVS” or we) processes the personal data of its clients (hereinafter in the Policy may be referred to as – Clients, Data Subjects, or You). In the context of this Policy, Universalios valdymo sistemos, UAB acts as the data controller. This Policy applies to us and our Clients who use, have used, intend to use, or are otherwise related to the products or services provided by us. When providing services to our Clients, we aim to ensure a high level of personal data privacy and protection. Adhering to the principle of transparency, in this Policy we explain the rules and provisions for the processing and protection of Client personal data that we follow in our activities. All personal data is processed in accordance with the EU General Data Protection Regulation (2016/679) and other EU or national legal acts supplementing personal data protection requirements.

Terms used in the Policy

„Client” – means any natural person who uses, has used, has expressed an intention to use, or is otherwise related to the products (services, goods) provided by Universalios valdymo sistemos, UAB, as well as a supplier of goods/services to Universalios valdymo sistemos, UAB (in the Policy may be referred to as Client – natural person). Employees or other authorized representatives of Universalios valdymo sistemos, UAB clients (legal entities) may also be considered Clients (in the Policy may be referred to as Client – employee of a legal entity or other authorized representative).

„Personal Data” – means any information directly or indirectly related to the Client, by which the Client can be identified.

„Personal Data Processing” – means any operation performed on personal data: collection, recording, organization, storage, alteration (supplementing or correcting), consultation, disclosure, use, erasure or destruction, or other operation or set of operations.

What personal data processing principles and legal grounds do we follow when processing your data?

We process your data in accordance with the following data processing principles:

  • We process personal data in a lawful, fair, and transparent manner;

  • We collect and process personal data only for specified, clear, and legitimate purposes;

  • We ensure that we collect data only to achieve the specified purposes;

  • We take measures to ensure that personal data is accurate and, where necessary, we aim to update or correct it;

  • We store personal data no longer than is necessary to achieve the purposes for which it was collected;

  • We process personal data ensuring its confidentiality and security, including protection against unauthorized or unlawful processing and/or access to it. We also ensure protection against accidental disclosure, loss, destruction, or damage.

We process Client personal data only by justifying the lawfulness of such processing, i.e., if the processing meets at least one of the following conditions:

  • Your consent to process your personal data for specific purposes has been obtained (consent);

  • Personal data is processed in order to conclude a contract or fulfill contractual obligations (contractual obligations);

  • In compliance with a legal obligation provided for by law (legal obligation);

  • In order to pursue our legitimate interests as a data controller and service provider, except where your interests override these (legitimate interest).

What goals do we aim to achieve by processing your personal data?

Relationship maintenance with Clients and enabling/administering the use of our products:

  • Conclusion and execution of contracts;

  • Updating data to ensure its correctness, using information provided by the Client themselves, as well as external and internal registers.

Risk assessment:

  • Assessment of under what conditions and which products we can offer;

  • Fulfillment of duties related to business risk self-assessment;

  • Management of debt obligations;

  • Internal analysis when necessary for the execution of a contract or to pursue the legitimate interest of Universalios valdymo sistemos, UAB.

Protection of legitimate interests:

  • Protection of the interests of the Client and/or Universalios valdymo sistemos, UAB;

  • Verification of service quality;

  • Recording of calls, storage of email correspondence, prevention of unlawful use of products;

  • Employee training and product quality assurance.

Ensuring security:

  • Video and/or audio recording to protect clients, employees, visitors, and property.

Additional products and marketing:

  • Offering products upon receiving consent or on the basis of legitimate interest;

  • Surveys, market research, provision of discounts.

Identification:

  • For contract execution, legal duties, or organizational management.

Legal requirements:

  • Establishment, exercise, defense, or transfer of legal claims.

How do we obtain your personal data?

We may receive personal data:

  • Directly from You;

  • From your activity while using our services;

  • From external sources (state or private registers, third parties).

What personal data do we process?

Natural persons:

  • Name, surname;

  • Address, telephone numbers, email address;

  • Data regarding your economic activity, trading venues, turnovers;

  • Bank account details;

  • Data regarding debts to the state or damage caused to Universalios valdymo sistemos, UAB;

  • Data from institutions (law enforcement, tax, etc.);

  • Place of residence, personal identification code;

  • Video recordings, call recordings, email correspondence;

  • Other data related to the execution of the contract.

Representatives of legal entities:

  • Name, surname;

  • Contact details;

  • Position, nature of work;

  • Data from registers or transactions;

  • Video recordings, communication data;

  • Other data according to contracts.

All data is processed within the EU/EEA territory.

Direct Marketing

If you have given consent:

  • We may send general or personalized offers;

  • We may offer tailored solutions based on the equipment you use.

You may opt-out at any time by notifying us via the contacts provided below.

To whom may we transfer your personal data?

Data may be transferred to:

  • State institutions (law enforcement, tax administrators, etc.);

  • IT service providers;

  • Auditors, lawyers, consultants;

  • Registry processors;

  • Debt collection agencies, courts, bankruptcy administrators;

  • Personnel selection service providers;

  • Other service providers related to our activities.

How long do we store your data?

  • As long as necessary to achieve contractual or legal objectives.

  • No longer than required by laws or processing purposes.

Your rights

You have the right to:

  • Know if we are processing your data;

  • Request to rectify them;

  • Request to erase them;

  • Restrict processing;

  • Receive data in a structured format;

  • Object to processing;

  • Withdraw consent;

  • File a complaint with the State Data Protection Inspectorate.

How to contact us?

By registered mail or by email as indicated on the website (reform.pos).
You may be required to provide a document confirming your identity or visit the office.

Validity of the Policy

Universalios valdymo sistemos, UAB constantly reviews and updates this policy. Changes become effective upon their publication on the website.

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